About Us

About Making a Claim

On completing the initial report form, your details will be passed to a fully qualified solicitor who will wish to call you to obtain extra details. This call will usually take place within 1 hour of you sending the form, assuming that this happens during normal office hours, so please be sure to quote a contact telephone number on the Claims Wizard form.

The solicitors that we currently use are willing to take on riskier cases than most other solicitors who, we find, only seem to want to take straight-forward, guaranteed-successful claims. We tend to find that few cases are straight-forward these days so we think it best to employ a solicitor who is already expressing an intention to work hard for the success of all claims that are taken on.

Please give the solicitor your full co-operation at all times.

Alternative Options
One aspect that the solicitors will explore with you is the question of whether you have alternative means to pursue a claim and whether you may wish to consider those alternatives instead of using their no win no fee service.

No Win No Fee
This term relates to there being no fee payable by you when making a claim. This will be the case win or lose. If successful, the costs will be paid by the other party or their insurers. If unsuccessful, the costs will not be reclaimed from you. Please read on for circumstances where you may be asked to make a payment.

A commitment will be required from you in the form of your signature on a Conditional Fee Agreement (CFA). This will be sent to you for you to study and sign after you have read it carefully. If you do not understand the implications of the CFA then just ask. The CFA must be signed before the solicitors will pursue your claim.

Once you have signed the CFA, you will be expected to give the solicitors your full co-operation and assistance, to take their advice and to see the claim through to the end. There may be consequences for you if you sign the CFA and then ignore the obligations on you, or if you change your mind at a later date. Therefore, do study the CFA before you sign it. For example, if you allow the solicitors to run your claim for a period, and in doing so they will spend their own time and money on things such as police reports, they may then claim back from you their costs and expenses if you change your mind about seeing the claim through to its conclusion. Please do not sign the CFA if you do not intend to pursue your claim.

Insurance
The solicitors will take out an insurance policy to cover their costs should your claim fail and also to meet the other party’s costs if they have to be paid. You will not be expected to pay the cost of this insurance. If the claim succeeds, the other party’s insurance company will pay the premium. If your claim fails, you will not be asked to re-pay the premium. The premium is never deducted from your damages. Please check your CFA agreement to see whether you withdrawing your claim mid-term may lead to you being responsible for costs such as this insurance premium as quoted in the preceding section.

In summary, therefore, the term “no win no fee” will mean that you will not be required to pay any costs in pursuing your claim, win or lose, unless you withdraw the instructions to the solicitors mid-term. If you think that this set of circumstances may come about, we advise you to discuss the reasons for your withdrawal of instructions as soon as a situation arises. It may be possible to find a solution that will satisfy you and maybe allow your claim to proceed at the same time. Each situation will be dealt with on its merits and it is best to make your concerns known to your solicitor as soon as possible.

Loans
You will not be asked to take out any loan to pay for your claim.

Fee Payable Claims
If the solicitors believe from the outset, or at a later date, that your claim does not stand a chance of success then you will be advised accordingly and will be free to take the claim elsewhere if you wish. Should this happen after you have signed a CFA then no fees will be payable by you for accepting the solicitor’s advice to cease the claim.

However, should you still wish to instruct the solicitor to pursue your claim notwithstanding the advice you are given about its chances of success, the solicitor may withdraw from handling it on a no win no fee basis and transfer it to a fee-payable claim. In those circumstances, the solicitors will inform you of their charges.

Complaints Procedure
If you have a complaint, there are procedures to follow. Should the complaint be against the solicitors, the -  http://www.sra.org.uk Solicitors Regulation Authority is the organisation for you to approach. Check the paperwork supplied to you by the solicitors for more details of how to pursue your complaint.

If your complaint is against us, this should be sent in writing to KRM, 15 Tunwell Greave, Sheffield, S5 9GB where it will be investigated and answered within 4 weeks. It may require up to 8 weeks in some cases. Complaints must be made within 6 months of you being aware of there being a cause for complaint. If you are not satisfied with our response, you may take it to the Claims Management Regulator, details of which will be supplied with our response.

Complaints that are justified will be redressed to the best of our ability. This will not be in the form of any fee-refund because we do not charge you any fees for our services. Where work that we have done is not satisfactory, we will re-do the work. Each case will, of course, be dealt with on its merits and it is difficult to anticipate every possibility and every possible redress here. In the highly unlikely event of you having a cause for complaint against us, we will do our very best to set things right for you.

KRM is regulated by the Ministry of Justice in respect of regulated claims management activities; registration is recorded on www.claimsregulation.gov.uk.

No Win No Fee claims: min £1,000 value for injury claims, min. £5,000 value for material damage only claims; we cannot assist you with unfair dismissal/employment-related claims nor with medical negligence cases.

KRM, 15 Tunwell Greave, Sheffield, S5 9GB  •  Privacy